Most Frequent Questions

Why is the listen live stream not working?

We are sorry to hear you are having issues with the live stream.

Here are some things you can do that might help you to fix this issue:
1. Check your Internet Connection. You can stream via Wi-Fi or 3G/4G.
2. Make sure your browser is compatible with The Sound website.

Our currently supported browsers are:
Mobile / Tablet - Android 5.0+
Latest 2 versions of:
Android Browser
Chrome
Firefox

iOS 9+
Safari

Desktop - 
Latest 2 versions of:
Safari
Chrome
Edge
Firefox

How can I contact The Sound?

Email: studio@thesound.co.nz

Text: Sound and your message to 339

Phone: 0800 843 768

How do I get The Sound app for iPhone?

Just head to the Apple app store on your device, search for ROVA and install the app - it’s 100% free.

If you have multiple devices, you will need to download it on each of them.

Depending on the device you are using, you may first have to update to the latest version of iOS.

Apple app store link: https://itunes.apple.com/nz/app/rova-stay-tuned/id538271751?mt=8

How do I get The Sound app for my supported Android device?

Just head to the Google Play store on your Android device, search for ROVA and install the app - it’s 100% free.

If you have multiple devices, you will need to download the app on each of them.

Google Play store link: https://play.google.com/store/apps/details?id=com.mediaworks.therock&hl=en

Why cant I see The Sound on my Internet Explorer browser?

Unfortunately Internet Explorer is not a supported browser. Give Google Chrome or Mozilla Firefox a try if you haven't already.