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Can I update my email address?

Not at the moment sorry.
If you are now using a different email address, please create a new MediaWorks ID.

We will look at providing this ability to change your email address in the future.

How do I delete my account?

If you decide to delete your account, please e-mail your request to account@mediaworks.co.nz and ask for your account to be deleted.

How can I reset my password?

If you have forgotten your MediaWorks ID password, you can easily reset it by going to the log in page of The Sound app or on thesound.co.nz.

On the thesound.co.nz website, first click on the LOG IN link located at the top of the page, then click the 'Forgotten Password?' link below the password box.

On the ROVA mobile app, simply tap LOG IN on the homepage, then tap 'Forgot your password?' at the bottom of the screen. If you would like to reset your password and are already logged in, you can do so from either the website or the mobile app.

On the website, click the EDIT PROFILE link at the top of the page, then click Change Password at the bottom of the form.

On mobile, tap the cog icon at the top of the screen, then tap Edit profile. Finally, scroll down to the end of the page and tap Change Password.

People using the Safari browser can’t login to enter competitions.

If you’re having trouble logging in with the right email and password combination, then check the Safari browser settings. Make sure you’re allowing third-party cookies and are not preventing cross-site tracking. 

These can be changed by opening Safari then going to the bar at the top of your screen and choosing Safari > Preferences > Privacy. 

If this doesn’t help then try another browser like Google Chrome or Mozilla Firefox.