We are sorry to hear you are having issues with the live stream.
Here are some things you can do that might help you to fix this issue:
1. Check your Internet Connection. You can stream via Wi-Fi or 3G/4G.
2. Make sure your browser is compatible with The Sound website.
Our currently supported browsers are:
Mobile / Tablet - Android 5.0+
Latest 2 versions of:
Android Browser
Chrome
Firefox
iOS 9+
Safari
Desktop -
Latest 2 versions of:
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Chrome
Edge
Firefox
Email: studio@thesound.co.nz
Text: Sound and your message to 339
Phone: 0800 843 768
Just head to the Apple app store on your device, search for ROVA and install the app - it’s 100% free.
If you have multiple devices, you will need to download it on each of them.
Depending on the device you are using, you may first have to update to the latest version of iOS.
Apple app store link: https://itunes.apple.com/nz/app/rova-stay-tuned/id538271751?mt=8
Just head to the Google Play store on your Android device, search for ROVA and install the app - it’s 100% free.
If you have multiple devices, you will need to download the app on each of them.
Google Play store link: https://play.google.com/store/apps/details?id=com.mediaworks.therock&hl=en
Unfortunately Internet Explorer is not a supported browser. Give Google Chrome or Mozilla Firefox a try if you haven't already.